Privacy Policy Last Updated: March 18, 2026
1. Introduction South Coast Doc Prep ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, or use our services, including our optional SMS/text messaging program. By providing information or opting in to SMS, you agree to these practices.
2. Information We Collect
We may collect:
Personal Information: Name, email address, phone number, mailing address, and details related to your document preparation, credit, or loan service requests (e.g., when you submit forms or contact us).
Automatically Collected Information: IP address, browser type/version, device type, operating system, pages visited, time spent, and referral sources.
Cookies and Tracking Technologies: We use cookies, pixels, and similar tools for analytics, functionality, and performance improvements. You can manage cookies via browser settings (some site features may be limited without them).
3. How We Use Your Information
We use collected information to:
Provide and administer document preparation, credit repair/support, loan application assistance, and related services.
Send updates on application status, service progress, appointment reminders, and customer support responses.
Respond to inquiries and provide assistance.
Send promotional/marketing messages only if you have separately and expressly opted in.
Improve our website, services, and user experience.
Ensure security, prevent fraud, and comply with legal obligations.
4. Disclosure of Your Information
We do not sell your personal information. We may share information only as follows:
Service Providers: With trusted third-party vendors (e.g., for SMS delivery, email, analytics, or support tools) who assist our operations. These providers are contractually required to protect data and use it solely for the services they provide to us.
Legal Requirements: When required by law, court order, or to protect our rights, safety, or property.
Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice where required).
Mobile/SMS-Specific Sharing Disclosure
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. SMS Communications:
Phone numbers provided (e.g., via website forms) are used solely for the consented SMS program: loan/document updates, appointment reminders, support responses, service alerts, and promotional messages (if separately opted in).
Consent is express and direct (1:1 with us; non-transferable).
Message frequency: Varies (typically 4–8 per month for active users).
Standard message and data rates may apply.
Opt out anytime by replying STOP to any message (confirmation follows; no further texts except possibly one final). Reply HELP for assistance. We maintain records of opt-in for compliance.
6. Data Security We use reasonable technical, administrative, and physical measures (e.g., encryption, secure servers, access controls) to protect your information. However, no internet transmission or storage is 100% secure, so we cannot guarantee absolute security.
7. Third-Party Links Our site may link to third-party sites. We are not responsible for their privacy practices—review them directly.
8. Children's Privacy Our services and website are not intended for individuals under 18 (or 13 under COPPA). We do not knowingly collect data from children under 13. If we learn of such collection, we will delete it promptly.
9. CCPA/CPRA Compliance (California Residents) If you are a California resident, you have rights to know, access, delete, correct, or opt out of the sale/sharing of your personal information. Contact us to exercise rights—we respond within required timeframes (e.g., 45 days).
10. Changes to This Privacy Policy We may update this policy to reflect changes in practices or laws. Significant changes will be noted by updating the "Last Updated" date. Continued use of our site/services after changes constitutes acceptance.
11. Contact Us For questions, rights requests, or concerns: South Coast Doc Prep
Phone: 93-430-4444
Email: [email protected]
Website: https://southcoastdocpreparation.org
By using our site or services, you acknowledge this policy.